Privacy Policy
Privacy Policy
FONKO Limited ("FONKO", "we", "us", or "our") is committed to protecting your privacy and managing your personal information in accordance with the New Zealand Privacy Act 2020. This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you interact with our website, services, or staff.
By using our website www.fonko.co.nz or engaging with us, you consent to the collection and use of your personal information as described in this policy.
1. What Information We Collect
We collect personal information that is necessary to provide you with our products and services. This may include:
a. Personal Information You Provide
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Name, email address, phone number, and physical address
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Details about your HVAC system or property for service purposes
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Employment application details (e.g., CVs, references, work history)
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Feedback or correspondence
b. Automatically Collected Information
When you visit our website, we may collect:
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IP address and device information
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Browser type, time spent on the site, and pages visited
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Cookies and analytics data (e.g., Google Analytics)
2. Why We Collect Your Information
We collect and use your personal information for purposes such as:
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Providing quotes, installation, servicing, and maintenance
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Scheduling appointments and communicating updates
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Responding to enquiries and customer support requests
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Sending promotional offers and service reminders (if consented)
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Managing employment applications
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Complying with our legal obligations
We will only collect personal information directly from you unless it is unreasonable or impractical to do so (e.g., from a third-party service provider with your consent).
3. How We Store and Protect Your Information
We take reasonable steps to protect the personal information we hold from loss, unauthorised access, use, modification, or disclosure. Your data may be stored electronically (including in cloud systems hosted in New Zealand or overseas) or in hard copy, with access limited to authorised personnel.
4. Sharing Your Information
We may share your information with:
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Third-party contractors and service providers who help us deliver our services (e.g., IT support, email systems, subcontractors)
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Regulatory or law enforcement authorities, where required by law
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Other parties with your consent or as otherwise permitted under the Privacy Act 2020
We do not sell or rent your personal information to third parties.
5. Your Rights
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Under the New Zealand Privacy Act 2020, you have the right to:
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Access the personal information we hold about you
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Request correction of your personal information
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Withdraw consent for specific uses (such as marketing emails)
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Raise a complaint about a privacy concern
To exercise these rights, please contact us (see Section 8 below).
6. Cookies and Website Analytics
We use cookies to collect data that helps us improve your experience on our site. Cookies may be disabled via your browser settings, but this may affect the functionality of some pages.
We also use tools like Google Analytics to understand how visitors interact with our site. These services may store information on servers outside New Zealand.
7. Overseas Disclosure
Some personal information may be stored or processed overseas (e.g., by cloud service providers). We ensure that any international disclosures comply with New Zealand’s privacy laws, including taking reasonable steps to ensure comparable safeguards are in place.
8. Contact Us
If you have any questions, requests, or concerns about your privacy or this policy, please contact us to discuss further:
Power & Audino Holdings Ltd T/A FONKO
38 Arrenway Drive, Rosedale, Auckland
Email: info@fonko.co.nz
Phone: 0800 436656
If you're not satisfied with our response, you can contact the “Office of the Privacy Commissioner”:
9. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the effective date shown at the top.